Care and Pathway Planning Reviews

Standards:

Our Quality Assurance process will seek out to achieve the best results in the stated 5 key areas below namely,

• Safety of the service,
• Effectiveness of the Service,
• A high level of care and support,
• Responsiveness of our service and;
• A well led organisation.

By focusing on these key elements, we believe that we will achieve a high-quality level of service. We will be guided by CQC Key Lines of Enquiry to demonstrate effective business management, adequate personnel qualifications, staff management policies and procedures, care and support policies and procedures, clinical management and arrangements, quality and performance, and financial management. We will also follow legislative and government guidelines such as the Care Act 2014 and Care and Support Statutory Guidance (February 2017).

Safe Environment: We prioritise the safety of our service users through a continuous educating process. We fully induct our service users before they move into our accommodation about safety around the home. We keep an updated notice board and notices around the home with simple instructions on how to use appliances in the home in a safe manner. We take fire safety seriously and our service users are made aware of what to do in the event of a fire.

Dealing with barriers: We believe that every person have barriers to achieving their goals and we believe that identifying these barriers is crucial to the development of young people.

Enablement: We encourage and support our service users to take the initiative and to take control of their lives. Our Service creates pathways that support individuals in their transition to more independent living. Our service users will create their own routines, choose what they want to do every day, and to occupy their lives with something meaningful to them. Our staff will enable service users to achieve everyday objectives in their lives, hopefully to the point where they can live independently and have a good quality of life.

Quality of Care: We will provide the highest quality of care that is person centred and nondiscriminatory. Our care incorporates one-to-one interaction with openness and honesty to build confidence in our intentions, behaviour and actions. We choose words and actions that are sincere, not misleading.

Dignity: We recognise and value our service users as equal human beings with the same rights as every other citizen. We will respect the service users’ dignity and privacy and ensure that staff are constantly aware of the importance of treating our service users like any other person without prejudice or judgement. Our motto on dignity and respect is “Dignity is being treated as a human being. Treat others as you would like to be treated”.

Personal Support: We understand how difficult it can be for our service users to manage their day-to-day chores such as personal hygiene, shopping, communicating, dressing, and tidying after oneself. Our team of highly qualified staff will support our service users to manage these tasks with ease until they can carry out the tasks independently. The personal support is delivered in a dignified and respectful manner, prioritising the wishes and desires of the client.

Service user Rights: We take the rights of our service users seriously and we endeavor to ensure that they are heard. We advocate for our service users and demonstrate an awareness of their human rights using guidelines from “A Life Like Any Other? Human Rights of Adults with Learning Disabilities” https://www.publications.parliament.uk/pa/jt200708/jtselect/jtrights/40/40i.pdf and Disability rights (https://www.gov.uk/rights-disabled-person/education-rights).

Choice: Our Motto is “Love Yourself, Trust Your Choices and Everything is Possible.” We believe that by empowering our service users to make their own choices we enable them to explore their aspirations and dreams and make them come true.

Independence: For every service user that we support, our goal is that they become independent, in every aspect of their lives, from being able to prepare a snack to being able to manage a tenancy and securing employment. We believe that our high-quality support will enable our service users to attain independence.

Fulfilment: We believe that being able to manage your own affairs and choose what you want to become with the right support gives rise to fulfilment, and happiness.

Leadership: We will invest to recruit the right leaders from the registered manager to the scheme manager in charge of all aspects of our service delivery. We will ensure that managers are consistent, lead by example and are available to staff for guidance and support. This provides staff with constructive feedback and clear lines of accountability. We will ensure that managers are accountable for the actions of their staff team.

We will also guarantee that that our service users, their family and friends are regularly involved with the service in a meaningful way. We will review our mission statement with staff, people who use our service and their families so that it is underpinned by a set of values which they want such as: compassion, respect, dignity honesty, openness, involvement, equality, and safety. These will be part of staff induction, supervision and our internal quality assurance procedures to ensure that they are understood and consistently put into practice.

Feedback and Monitoring We will use feedback from frontline staff and service users to improve our service delivery and leadership. Leadership will also be monitored via one-to-one monthly reviews, external audits and Key Performance Indicators s to ensure that we achieving what we set out to deliver.